Shipping Methods

1.There are two main shipping methods to choose from, and which one is your favorite    

  • DHL&UPS 50% OFF        
    Delivery times are between 2 - 5 days to all major destinations, the fastest shipping method worldwide. shipping costs differ from items, but all DHL&UPS  order will get a 50% discount on shipping costs.

    FedEx 50% OFF        
    Delivery times are between 4 - 8 days to all major destinations. FedEx  costs less but takes a bit longer than DHL&UPS . shipping costs differ from items, but for the free shipping items, FedEx  order will get a 100% discount on shipping costs. However, for the non-free shipping items, you can just enjoy a 65% discount for it.        

    Note: The above delivery estimates do not include order processing time.          

2.Why can't I choose my desired courier        

  • According to the length of time and circumstances in different countries, customers expect to receive their products at specific time, so different couriers are chosen.

    You can choose your couriers based on a combination of the following:        
    1) Weight and dimensions of package        
    2) The location?We are shipping from (city, state, country or region)        
    3) The location?We are shipping to (also called the destination country or region)

    shipping costs are calculated individually for each order based on the number and weight of items in your order, as well as the shipping method chosen.

Shipping Cost       

  • 1.If I order products from renofgood.com, how much will it cost

  • The shipping rates can be previewed in the renofgood.com online shop system. By clicking on the "Estimated shipping Costs" and choose the country you want to ship to, shipping fees can be automatically estimated.    
       

  • 2.For the Free Shipping Items

  • If you have no limitation of the shipping time and want to use the FedEx method, it's totally free for the shipping cost.

  • 3.For the Non-Free Shipping Items or an Urgent Order

  • In these two conditions, you should pay for the extra shipping fees. However, the costs may differ according to the following factors:
    •Weight and dimensions of package        
    •The location we are shipping from (city, state, country or region)        
    •The location the package is shipped to (also called the destination country or region)

  • Delivery Time        
    1.Processing Time        
      

  • Processing time varies from items. Average processing time is 5 to 10 working days. As to custom made items, it will take longer. However, we will try our best to prepare the item ASAP, after you place an order on our website.

  • 2.When will I receive my items after I place an order

  • There are four key factors that will decide when you will receive your items.        
    1) shipping Method: Delivery time varies from shipping methods. For example, DHL takes 2-4 business days, while EMS takes 3-8 business days.
    2) Time in transit varies depending on where you're located and where your package is coming from.
    3) Item Processing Time: Processing time differs from items. Average processing time is 10 to 15 working days; however, we will try our best to prepare the item ASAP after you place an order on our website.
    4) Some unavoidable reasons:        
    We will ship out the item according to your requests, but we cannot assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. bad weather conditions, strikes as well as war, etc.        
    But we will ship it out before the shipping deadline, and try our best to negotiate with the related shipping company and ask them to take your case as priority.

  • Customs & Import Tax        
    1.Customs & Import Tax       

  • Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first.

    It's always buyer's responsibilities to clear customs and pay the relevant customs duties.We don't add taxes, VAT, or other hidden charges. You pay us the price showed on our website, i.e. goods subtotal + shipping cost.        

    In most countries, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, however, do not incur taxes.

    The rules are different in every country. Unfortunately, there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.        
    Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out relevant information before you order.        

    If you have to pay import taxes and/or additional duties and sales taxes, you shall pay that to the courier upon receipt of the package(s). We can't calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.        

    Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about import taxes in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell us what you need by putting instructions (regarding labeling, packing, declarations, invoices, etc.) in the comments field during checkout. We are more than happy to follow your instructions.     

  • 2.Who will be responsible for clearance of the items, if the items are detained by customs

  • If the items are detained by customs after the shipment leaves the seller's country, the buyer is responsible for clearance of the detained items.

  • 3.If a very large order is delivered from China to my country, will customs seize my order

  • Yes, it is possible. We suggest you ask us in advance to split your orders into several smaller packages, to be shipped out on different days to avoid possible seizure.    

  • 4.If custom duties are incurred, who is responsible

  • It is the buyer's responsibility for any custom duty fees that may be charged upon delivery. How the import duty will be charged depends on each country's custom policies.